Your cart is currently empty!
GBDiscount
Legal Notice & Business Information
Comprehensive legal information for our European customers
Compliant with EU Regulations for E-commerce
Company Information
Cross-Border E-commerce Model
GBDiscount operates as a cross-border e-commerce platform sourcing products from China and delivering directly to customers throughout Europe. Our business model includes:
- Direct sourcing from Chinese manufacturers and suppliers
- Inventory storage in our Guangzhou warehouse facility
- Direct shipping to European consumers
- No physical presence or warehouses in the EU
- All transactions processed through our online platform
This model allows us to offer competitive pricing while maintaining efficient logistics from China to Europe.
Shipping & Delivery Policy
We are committed to providing transparent shipping information to our European customers:
| Process Stage | Timeframe | Details |
|---|---|---|
| Order Processing | Within 24 hours | All orders processed and dispatched from our Guangzhou warehouse within one business day |
| International Transit | 5-10 business days | Shipping from China to European destination countries |
| Local Delivery | 2-5 business days | Final delivery within the destination country |
| Total Delivery Time | 7-15 business days | Estimated total delivery time to most European destinations |
Important Notice
Delivery times are estimates and may vary due to customs processing, local holidays, or unforeseen circumstances. All delivery times are calculated from the date of dispatch, not the date of order.
EU Regulatory Compliance
As a non-EU based e-commerce business serving European customers, we comply with:
Consumer Rights
Full compliance with EU Consumer Rights Directive (2011/83/EU) including 14-day right of withdrawal
Data Protection
GDPR compliance for processing and protection of EU customer data
Product Safety
Adherence to EU product safety standards and CE marking requirements
Customs & Duties
Clear information about potential customs duties and import VAT
We ensure all products shipped to the EU meet relevant safety, labeling, and environmental standards.
Returns & Customs Information
Return Process for EU Customers
We offer a 30-day return policy for EU customers:
- Items must be returned in original condition with packaging
- Customers are responsible for return shipping costs to China
- Refunds processed within 14 days of receiving returned items
- Customs duties and import VAT are non-refundable
Customs and Import Information
Important considerations for EU customers:
- All shipments are labeled with accurate product descriptions and values
- Orders below €150 are generally exempt from customs duties
- Import VAT may apply depending on your country’s regulations
- Customers are responsible for any applicable customs fees
Dispute Resolution
In the event of disputes with EU customers:
Direct Resolution
We prefer to resolve issues directly via our customer service team at service@gbdiscount.com
EU ODR Platform
EU customers may use the European Commission’s Online Dispute Resolution platform: