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Find answers to your questions about orders, payments, returns, and more. Our customer support team is always ready to assist you.
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Frequently Asked Questions
Here are answers to the most common questions we receive
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website’s order tracking page or on the carrier’s website to see the current status and estimated delivery date.
For EU orders, delivery typically takes 7-15 business days. You can also track your order directly from your account dashboard.
What is your return policy?
We offer a 30-day return policy in compliance with EU consumer protection laws. Items must be unused, in their original packaging with tags attached. To initiate a return:
- Log in to your account and go to “My Orders”
- Select the item(s) you wish to return
- Print the return label and attach it to your package
- Drop off at any designated carrier location
Refunds will be processed within 14 days of receiving your return.
How do I change or cancel my order?
You can change or cancel your order within 1 hour of placing it. After this time, your order will be processed and cannot be modified. To change or cancel:
- Go to “My Orders” in your account
- Select the order you wish to modify
- Click “Change Order” or “Cancel Order”
If the cancellation option is no longer available, your order is already being processed. In this case, you can return the items once received.
What payment methods do you accept?
We accept all major payment methods including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Klarna (Pay Later and Financing options)
- SEPA Direct Debit (for EU customers)
- Sofort Banking
All payments are processed through secure, encrypted channels in compliance with PSD2 regulations.
How is my personal data protected?
We take data protection seriously and comply with the EU General Data Protection Regulation (GDPR). We implement:
- SSL encryption on all data transmissions
- Regular security audits and vulnerability testing
- Strict access controls to personal data
- Data minimization principles
- Secure payment processing through PCI-DSS compliant partners
You have the right to access, correct, or delete your personal data at any time through your account settings.
Still need help?
Our customer support team is available to assist you with any questions or concerns.